Critical Information Summary
INFORMATION ABOUT THIS SERVICE
Norfolk Island Data Services (NIDS) nbn™ Sky Muster™ Plans are an nbn™ Satellite service with a Peak Information Rate of up to 25/5 Mbps. These plans have a range of On Peak data allowance from 30GB to 150GB and an Off Peak data allowance of 30GB to 150GB depending on the plan chosen (see table below).
Minimum Contract Term
The minimum term is 30 days.
The offer does not depend on bundling with other services.
Mandatory Component of the Service / Set Up
A router is required to access the Internet. NIDS provides routers from $60. Customers may provide their own router.
Inclusions, Exclusions and any Important Conditions, Limitations, Restrictions or Qualifications
A modem, satellite dish and cabling will be provided by nbn™, ownership of the nbn™ satellite equipment remains with nbn™. The equipment will be serviced and maintained by nbn™.
Data Usage is counted in both directions, so if you download 1 GB and upload 1 GB, that’s counted as 2 GB. Your On-Peak data allowance may be used at any time. On Peak data will be used during Off Peak hours if you have exceeded your Off-Peak data allowance. Your Off-Peak data allowance may only be used during Off Peak hours which are defined by nbn™ as between 1:00 am and 7:00 am in your local time zone.
If you exceed your On Peak data allowance during a Billing Period, your Peak Information Rate will be reduced to 256/256 kbps for the remainder of that Billing Period (except during Off Peak hours if you have remaining Off Peak data available). If you then increase your Excess Data Usage by placing a continuous load on the service, your Peak Information Rate will be progressively reduced. NIDS does not charge for Excess Data Usage. nbn co considers that 150 GB or more of Data Usage during peak hours in any four week period constitutes a breach of its Fair Use Policy. nbn co considers that 300 GB or more of Data Usage in any four week period (Peak or Off Peak) constitutes a breach of its Fair Use Policy.
Certain games and other highly interactive software (e.g. share trading / live-streaming) which require low network latency are known to perform poorly (or not work at all) on satellite broadband services and so NIDS deems the service as provided unsuitable for those purposes. Your maximum throughput will be lower than the given Peak Information Rate for your Plan and can be affected by: Overheads imposed by Ethernet and other protocols you use such as TCP/IP, the Internet server you are accessing, the network between NIDS and the server you are accessing, the network between NIDS and your service, and local factors such as the performance of your computer equipment including your network router and wireless network.
Data Blocks can be purchased at any time to avoid being speed limited by NIDS or to remove speed limiting that is already in effect, subject to nbn™’s Fair Use Policy. Service reductions by nbn™ cannot be removed by purchasing Data Blocks.
You may upgrade this plan by requesting a plan change before the end of the billing period subject to nbn™’s Fair Use Policy. The billing period is 30 days from activating your NIDS service. The plan can be changed to any compatible NBN LTS plan with no additional costs for plan changes.
All NIDS plans are subject to the NIDS Acceptable Use Policy which can be seen on our website
If you wish to share the service between multiple computers, you will require a network router. A router can be purchased separately or through NIDS. A full hardware list can be seen on our website https://www.norfolkislanddataservices.com/hardware/.